AMERICAN HOMECARE EQUIPMENT, INC.
PRIVACY POLICY

Effective Date: July8th, 2026

Introduction

American Homecare Equipment, Inc. ("American HomecareEquipment," "AHCE," "we," "our," or"us") respects your privacy and is committed to protecting thepersonal information you provide when you visit our website or use our productsand services. This Privacy Policy explains how we collect, use, disclose,store, and protect your personal information when you visit our website,communicate with us, receive our services, or use our online resources. This PrivacyPolicy applies only to information collected through our websites and onlineservices unless otherwise stated.

Information We Collect

Depending on how you interact with us, we may collectpersonal information such as your name, mailing address, shipping address,billing address, telephone number, mobile phone number, email address, date ofbirth when applicable, insurance information, emergency contact information,physician information, payment information, and account credentials, ifapplicable.

When you request Durable Medical Equipment or respiratoryservices, we may collect healthcare-related information necessary to providethose services, including physician orders, prescriptions, medical diagnoses,sleep study documentation, equipment usage information, compliance information,insurance eligibility information, and medical documentation required forreimbursement. Certain healthcare information may constitute Protected HealthInformation (PHI) and may be subject to HIPAA. Nothing in this Privacy Policymodifies your rights under HIPAA.

When you visit our website, we may automatically collecttechnical information such as your IP address, browser type, operating system,device information, time zone, pages visited, time spent on pages, referralwebsites, search terms, cookies, session information, and website performancedata.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve websitefunctionality, remember user preferences, analyze website traffic, enhance thecustomer experience, detect fraud, and improve website security. You maydisable cookies through your browser settings; however, some portions of thewebsite may not function properly.

How We Use Your Information

We use your information to process orders, verify insuranceeligibility, process payments, coordinate physician documentation, scheduledeliveries, provide customer service, respond to inquiries, process warrantyrequests, improve our products and services, improve website performance,prevent fraud, maintain regulatory compliance, communicate regarding orders,deliveries, recalls or safety notices, and send marketing communications whenpermitted by law.

Online Purchases Through Sleeplay

Certain products or services referenced on this website mayinclude links to Sleeplay.com, an independent online retailer. If you choose topurchase products through Sleeplay.com, you will leave the American HomecareEquipment website and complete your transaction directly with Sleeplay.com.Purchases made through Sleeplay.com are subject to Sleeplay.com's own Terms ofUse and Privacy Policy, and American Homecare Equipment is not responsible forthe collection, processing, storage, or handling of personal informationrelated to those transactions.

Payment Processing

Payments are processed through secure third-party paymentprocessors. American Homecare Equipment does not intentionally store completepayment card information except as necessary to complete authorizedtransactions or as otherwise permitted by law.

Third-Party Service Providers

We may share information with trusted third-party serviceproviders, including payment processors, shipping companies, website hostingproviders, analytics providers, customer support platforms, cloud serviceproviders, technology vendors, insurance clearinghouses, billing companies,healthcare partners, and physicians or referral sources when authorized orrequired. These providers are contractually required to safeguard yourinformation and may use it only for authorized business purposes.

Website Analytics

We may use services such as Google Analytics or similartechnologies to better understand website usage and improve the userexperience. These providers may collect certain technical information regardingyour visit.

Marketing Communications

Where permitted by applicable law, we may send productupdates, company announcements, promotional offers, educational information,and newsletters. You may unsubscribe from marketing communications at any timeby following the instructions included in the communication or by contacting usdirectly.

Text Messages

If you choose to receive SMS communications, we may senddelivery updates, appointment reminders, order notifications, and customerservice communications. Message and data rates may apply, and you may opt outat any time by following the instructions provided in the message.

Disclosure of Information

We may disclose personal information to service providers,healthcare providers involved in your care, insurance companies and payers,government agencies when required by law, or when necessary to comply withlegal process, protect our rights, or facilitate mergers, acquisitions, orcorporate reorganizations. We may also disclose information with yourauthorization. We do not sell your personal information.

Data Security

We maintain administrative, technical, and physicalsafeguards designed to protect your information against unauthorized access,alteration, disclosure, or destruction. Although no method of electronictransmission is completely secure, we use commercially reasonable measures toprotect your information.

Data Retention

We retain information only for as long as necessary toprovide services, comply with legal obligations, meet regulatory requirements,resolve disputes, and enforce agreements. Healthcare records may be retainedfor longer periods as required by applicable law.

Your Privacy Rights

Depending on your state or country of residence, you mayhave the right to access your personal information, correct inaccurateinformation, request deletion of certain information, receive a copy of yourinformation, limit certain processing activities, and opt out of certainmarketing communications. Some rights may not apply where information must beretained to comply with healthcare or legal requirements.

Children's Privacy

Our website is not directed to children under the age of 13,and we do not knowingly collect personal information from children withoutappropriate legal authorization.

Third-Party Websites

Our website may contain links to third-party websites,including Sleeplay.com and other service providers. We are not responsible forthe privacy practices of third-party websites and encourage users to reviewtheir privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy periodically. The revisedversion will be posted on this page with an updated Effective Date.

Contact Us

If you have questions regarding this Privacy Policy or ourprivacy practices, please contact American Homecare Equipment, Inc., 3200 North29th Avenue, Hollywood, Florida 33020. Phone: (954) 772-5052. Fax: (954)772-5288. Email: customerservice@ahcequip.com.

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