Contact us
Have a question or need support? Fill out the form below, and our team will respond promptly. Just provide your name, contact info, subject, and message.
Get in touch with AHCEquip
Have a question or need support? Fill out the form below, and our team will respond promptly. Just provide your name, contact info, subject, and message.
Quick answers
Does my insurance cover the equipment?
In most cases, yes. We work directly with Medicare, Medicaid, and most major private insurers, and we verify your specific benefits — including any copay or deductible — before we deliver anything.
How quickly can I get my equipment?
Once we have your prescription and insurance approval, most equipment is delivered and set up within a few business days. Urgent and post-discharge cases are prioritized.
How do you ship and what does it cost?
We ship primarily via UPS and USPS within the contiguous United States.
- Free shipping on all orders over $50
- Ground shipping: $12 on orders under $50
- Ground shipping: $30 on mobility category items
Contact us for rates to Alaska, Hawaii, or outside the U.S.
What's your return policy?
We accept returns on unopened products within 30 days of the original ship date. A 15% processing fee is subtracted from the original cost, and shipping charges are non-refundable. Opened products cannot be returned.
To help you get it right the first time, we provide detailed product pages, mask sizing guides, and customer service support before you buy — please contact us with any question before your order ships.
For manufacturing defects, contact us and we'll issue an RMA number. We'll work directly with the manufacturer to repair or replace the item on your behalf.
A note about returning masks and CPAP machines
Mask sizes vary between models — even within the same manufacturer. Check with us before assuming your size carries over to a new mask.
Because of their personal nature, all machines (CPAP, APAP, BiPAP, and humidifiers) cannot be returned once the packaging has been opened, regardless of usage. Repair or replacement for in-warranty machines is handled by the manufacturer.
For out-of-warranty machines, repair may still be possible through the manufacturer. A diagnostic fee (which varies) is collected before the unit is submitted for assessment. We'll walk you through the process.
Do you speak Spanish?
Yes. Our patient services team is fully bilingual.
How quickly do you ship orders?
Orders placed before 5 PM EST Monday through Friday usually ship the next business day, provided your prescription is on file and the item is in stock. Most US deliveries arrive within 5–7 business days, and every order includes a tracking link by email.
What are your shipping costs?
Shipping within the contiguous US via UPS or USPS:
- Orders over $50: Free shipping
- Orders under $50: $12 flat ground shipping
- Mobility category: $30 ground shipping
Contact us for shipping rates to Hawaii, Alaska, or international destinations.
What is your return policy?
We accept returns on unopened products within 30 days of the original ship date. A 15% restocking fee is deducted from the refund; original shipping costs are non-refundable.
Items that cannot be returned
- Any opened product
- CPAP, APAP, BiPAP machines, or humidifiers once the parcel has been opened (even if never used)
- Personal medical equipment, for hygiene reasons
Defective merchandise
Contact us for troubleshooting first. If an RMA is needed, we'll coordinate warranty service with the manufacturer on your behalf. No refunds or replacements are issued until we receive and inspect the returned product.
Mask sizing note
Mask sizes vary across manufacturers and even across models by the same brand — a medium in one model isn't always a medium in another. Please check with us before ordering if you're unsure.
How do I request a return?
Contact our customer service team at customerservice@ahcequip.com or (954) 772-5052 with your order number and the item you'd like to return. We'll email you back with your return authorization and shipping instructions.
